Cancellation Policy
All private-lesson cancellations should be made prior to the start time by calling Melbourne Golf Coaching at least 24 hours in advance. Failure to contact us will result in the loss of the session. In addition no changes to the lesson time are available inside 24 hours prior to the booked lesson time.
Should a class be cancelled by Melbourne Golf Coaching or the coach, any student enrolled in that class will be contacted and an alternative class date/time, credit or pro rata refund will be provided. Melbourne Golf Coaching will not provide refunds for student cancellations, withdrawals, or missed classes.
When a customer is experiencing extreme circumstances that prohibit him/her from taking their lesson/s or remitting a gift voucher before a validity period expires, the customer must (in order to apply for an extension) put in writing their circumstances with no less than 30 days notice from the date of expiry. The letter of exceptional circumstances is an application only (not an assurance of extension) and will be considered by Management and advise will be given to the customer within 3 business days of receipt of the letter.
Packages purchased are not exclusive to any teaching Professional. Should the preferred teacher be unavailable it will be at the discretion of the administration staff to replace this teacher, unless, a preferred teacher is advised by the customer.
Group Classes
• Once payment has been made for a specific group class, customers are registered to those particular dates and times. If a customer is unable to attend any of the dates, the customer will forfeit the class. There are no make-up classes for any group, adults or children. If the minimum class size is not met then the duration of the class will be adjusted accordingly.
Late Policy
- Participants in a private lesson should arrive 15 minutes prior to the scheduled start of the lesson.
2. All one-hour lessons will end one hour after the scheduled start time.
3. All thirty-minute lessons will end thirty minutes after the scheduled start time.
4. If a participant is 15 minutes late the lesson will be cancelled and the participant will forfeit the lesson.
Credits and Refunds
Clients will obtain a credit when:
• The client notifies Melbourne Golf Coaching outside 24 hours prior to the time of the lesson. Cancellations or no shows inside 24 hours will not receive a credit unless the time that was originally booked can be filled by another client. In this case the original booking will receive a credit.
• A credit or refund will be offered only when The instructor cancels the golf lesson due to extreme weather or unforeseen circumstances.
Gift certificates , vouchers and packages are non-refundable
• All packages sold with discount ie buy 5 get 1 free have an 12 month expiry from date of purchase as per Australian and Victorian Consumer Law. All lessons must be completed in this time frame.
All lesson gift certificates sold at full price will have a 3 year expiry from date of purchase as per Australian and Victorian Consumer Law
* Lessons passes/packages that are not a physical gift certificate have a 12 month expiry and all lessons and must be completed in a 12 month period from date of purchase.
* Gift Certificates paid for in advance are able to be transferred, but will not be refunded for cash.